Field Support Technician /Deskside Support Technician
3.
7 McIntosh, AL McIntosh, AL Full-time Full-time $25 - $28 an hour $25 - $28 an hour 15 hours ago 15 hours ago 15 hours ago Title:
Deskside support Engineer (Field) Location:
McIntosh, ALABAMA Key roles and responsibilities Soft Skills are a key component for this resource.
Face to face and remote support Experience in handling sr.
executives Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
Audio Visual support understanding Basic level of knowledge on Mac devices Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to end users.
Identifies potential issues that could adversely impact end user experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate vendor support (e.
g.
, Hardware vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in emergencies at local sites.
Provide On-call support if required outside business hours on a rotational basis Provide Hand and Feet support for network and voice devices Job Type:
Full-time Salary:
$25.
00 - $28.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 McIntosh, AL McIntosh, AL Full-time Full-time $25 - $28 an hour $25 - $28 an hour 15 hours ago 15 hours ago 15 hours ago Title:
Deskside support Engineer (Field) Location:
McIntosh, ALABAMA Key roles and responsibilities Soft Skills are a key component for this resource.
Face to face and remote support Experience in handling sr.
executives Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
Audio Visual support understanding Basic level of knowledge on Mac devices Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to end users.
Identifies potential issues that could adversely impact end user experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate vendor support (e.
g.
, Hardware vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in emergencies at local sites.
Provide On-call support if required outside business hours on a rotational basis Provide Hand and Feet support for network and voice devices Job Type:
Full-time Salary:
$25.
00 - $28.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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